An official platform will be available in March to facilitate ticket resale. You will be able to safely resell your ticket. You’ll receive an email as soon as the resale option is live.

Please be cautious and avoid buying tickets from unofficial sources. The only authorized platforms for purchasing tickets to our events are:

• Weezevent (Cercle Odyssey Paris and Los Angeles)
• Fever (Cercle Odyssey Mexico City)

Currently, exchanging tickets for another date or city is not possible. However, you will be able to resell your ticket through the official platform on which you purchased your tickets, Weezevent for Paris and Los Angeles or on an other platform for Mexico City, and purchase a new ticket for your preferred concert.

If you need special assistance or accommodations, please contact our service team in advance at hello@cercle.io to arrange the necessary support. We are happy to ensure a smooth and comfortable experience for you.

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Refunds are not possible, but an official resale platform will be available in March.

Yes, you can change the name on your ticket. Please provide your order number, the city and date of the concert, the current name, and the new name and email address to add. You can contact us at: hello@cercle.io.

The duration of the concert depends on each artist, but on average, it lasts around 2 hours, including an opening act and other elements.

To preserve the immersive experience we aim to deliver, cameras are not allowed, nor are mobile phones. A content folder with souvenirs will be sent to you via email shortly after the concert.

Your phone will be placed in a pouch, which will be securely locked. You’ll keep the pouch with you throughout the event, but you won’t be able to access your phone. If you need to use it, you can visit one of the designated phone zones inside the venue, where staff will unlock the pouch for you. This ensures that everyone can fully enjoy the immersive experience without distractions.

Insurance is not included with ticket purchases.

In 2025, the tour will visit Mexico City, Los Angeles, and Paris. Pre-register here to stay informed if we add new cities to the schedule.

Yes, the first phase took place in June 2024. From now on, tickets will be released when each artist is announced.

To prevent fraud and keep resale under Cercle’s supervision, tickets will be protected until close to the event. Your ticket will be sent a few weeks before the concert. Please note that the email confirmation is not valid as a concert ticket.

• Mexico City: Expo Santa Fe Mexico
• Los Angeles: Los Angeles Convention Center
• Paris: Paris Expo Porte de Versailles

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‍No, each ticket is valid for one specific show only. If you have tickets for two different shows on the same day, you will need to exit the venue after the first show and go through the access control process again for the second show.

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No, it is mandatory to exit the venue so that your second ticket can be scanned.

Cercle Odyssey may include effects such as flashing lights, loud sounds, vibrations, and atmospheric effects. These elements may aggravate certain medical conditions or discomfort. If you have any concerns, please consult a doctor before attending.

The use of phones and taking pictures is not permitted and controlled. You can keep your phone with you at all times - designated areas where you can use your phone will be available. If you'd like to purchase food and beverages, please bring a physical credit card.
Large bags, Weapons, Helmets (motorbike or bicycle), Professional cameras, Pets, Drones, Fireworks or aerosols, Flammable liquids, Smoke bombs, Drugs, Food & beverages, Smart glasses.

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By going to this event, you irrevocably consent to being filmed and photographed, and allow Cercle to use your image and your voice in any media, for any purpose, anywhere in the world and in perpetuity without limitation and without financial compensation.